Accessibility is the result of inclusive design. We are keen to hear how you provide a better experience for all citizens using your services

Design ways for people with different perspectives and abilities to access our services, so no one is excluded.

Factors like age, disability, linguistic diversity and literacy level all impact on whether our customers can access information and use our services.

Our users include:

*** speakers of other languages, who may be using translation software**
*** users with low literacy levels**
*** users with a disability**
*** users on mobile or tablet devices**
*** users with poor internet connections**
*** users who are unable to access or act on digital information**
*** time-poor users who need an answer to their question.**

We are striving for products and services to be accessible by design. We hope this community will be the place to share quick tips and inspire creative solutions.