Customer profile criteria information

Hey there!

I’m gathering information on customer profile criteria used by NSW government agencies (not customer details, just the variable names).

What I’m interested in is two-fold: 1. what customer profile information is captured (Name, Address, Email, Mobile, etc). 2. what verification documentation is used to validate this information (Drivers License, Passport, Birth Certificates, etc).

This information is currently limited for most gov agencies and limits their business processes and efficiencies.

I was wondering if you knew which government agencies would be able to help me out with this?

Thanks a bunch!