Customer profile criteria

Hey there!

I’m gathering information on customer profile criteria used by NSW government agencies (not customer details, just the variable names).

What I’m interested in is two-fold: 1. what customer profile information is captured (Name, Address, Email, Mobile, etc). 2. what verification documentation is used to validate this information (Drivers License, Passport, Birth Certificates, etc).

This information is currently limited for most gov agencies and limits their business proccesses and efficiencies.

I was wondering if I could be pointed in the right direction for where I could find out this information?

Thanks a bunch!