Hi all,
This is my first project working with the NSW design system and I am looking for some initial feedback on a customer facing form which customers will use to apply for a energy rebates. I am the only designer in this team which means I don’t have any peer to peer feedback, so this is where you come in 
Project Background:
- We are consolidating 5 separate forms into 1
- We are moving from multiple legacy systems to a Salesforce, which the form will be built in.
- Limited MVP functionality such as no customer login, guest access only at this stage
- Workflow has been validated internally, but we going into user testing in the coming weeks to validate with externals
- I have based my design on Savings Finder
What kind of feedback I am looking for:
- My application of the design system and its components
- Structure of the page
Things to note: We are in review of the text (Titles, Questions descriptions) as we speak.
Figma file is here
Thanks and I look forward to your feedback
Hi James.
If the gas and electricity are separate bills, does it allow for more than one upload? (is the file size big enough too!)
If the answer to “Your Health” (1)(2)(3) & (4) is “no” is the user still required to answer the practitioner part? (I would say “no” but it looks like the form will force me to?)
Kind regards
Tania
Hi Tania,
Thanks so much for your reply!
With regards to the file upload:
- Yes you are correct! A use case could be ‘Customers bills are over several pages and will need to upload all pages in order to be verified by a rebates agent’
- Our assumption currently is this will need to be a specific Salesforce component (Which does allows for multiple file uploads.)
- File size - Good reminder! (Make sure I adding this to our design discussion with DIO)
Your health:
- No, essentially Q1 is an initial screening question which bypasses the rest of health.
- See below users flow for this section (I hope you can read the image
)
What are your thoughts about how the components have been used and the level of consistency with NSW??
James
Hi James,
No problem. I only know of the Planning Portal and BASIX so for me it “appears” the same as them.
I dont know how (or who) this is really aimed at, but would just hope that the questions follow what description is (not sure if that makes sense). It would be good to have in the description part what documents the user will need before they start too, it can be quite flustering to have to fill an online form and then have to upload a million documents that you might have in different places (or even only as paper copies and then have to scan!)
I think by description I mean landing page!